How Does We Deliver IT Consulting Services?
IT Support Services
If your small or medium-sized business is typical, you have a challenge with scalability where IT is concerned. After all, your IT needs fluctuate throughout the year. Most of the time, you have enough staff — and budget — to manage.
But you experience times when you are overwhelmed, right? You cannot afford to hire and train the size of in-house team you’d need to meet all IT challenges at all times throughout the year.
This is where We’s IT Support Services help. We have the IT support specialists you need whenever your IT challenges threaten to overpower your operations.
We'll Guide You Through the MSP Onboarding Process
Partnering with We starts with a proprietary, four-stage onboarding process. Our dedicated We Onboarding Team (including a dedicated Project Manager and Onboarding Engineer) guides you through the four stages. We start with discovery of your IT infrastructure, proceed to IT data collection, conduct an internal information review, and end with implementation and go-live.
Phase 1: Managed Service Definition
The definition of services is a crucial part of the onboarding process. We discuss every service outlined in the signed Service Agreement to ensure our team has an in-depth understanding of your business prior to on-site data gathering, process documentation, and ongoing support.
Phase 2: IT Data Collection
Our technicians visit your site to gather information about your IT environment and to begin the documentation process. Their extensive engineering checklist covers such things as network investigation, security assessment, backup verification, server room inspections, and policy documentation.
Phase 3: Internal Information Review
The primary goal of this phase is to ensure your IT environment will meet your needs now and as your business grows. We review the information collected in Phase 2 with your dedicated team alongside our specialized senior technicians if needed.
Phase 4: Orientation Meeting and Service Handoff
Your We team meets with you to review your new client manual. This review includes a discussion of all findings, including recommendations for additional changes. It also includes the final tailoring of support procedures if needed. We schedule any recurring on-site visits and set up the cadence for recurring meetings between you and your Account Manager.